Shipping information

We ship our products to various countries, the specific shipping costs per country are as follows:

Country Shippingcosts Free shipping 
Belgium € 8,95 Above € 75
Denmark € 24,95 Above € 100
France € 12,95 Above € 100
Germany € 9,95 Above € 100
Luxembourg € 12,95 Above € 100
The Netherlands € 6,95 Above € 50
Other € 27,95 N.A.

Packed and shipped with care

We will do everything possible to deliver your order complete and free from breakage. That is why we pack each product carefully by hand.
We send our packages with DHL, in Belgium they are handed over to Bpost.

Delivery time

After placing the order, we will process the order quickly. All orders received on working days before 2 p.m. will be sent the same day.
You will receive an email with track and trace as soon as the order is on its way, via this link you can follow the package. During special offers and holidays the delivery time may be longer.

Breakage during delivery

We pack every order carefully, unfortunately it happens that a product breaks during delivery. If the products are delivered damaged or broken, we would like to receive an e-mail as soon as possible with pictures of the breakage/damage. This e-mail may be sent to stating the corresponding order number and your name.

Returning products

At you have 14 days after receiving the order to decide whether you want to keep the purchase. Unfortunately, it is not possible to return a personalized order.

Returning the entire order
We would like to receive the entire order, well packed, together with the completed return form. You must pay the return costs yourself.
As soon as we have received your order in good order, we will let you know via e-mail and the full amount of the order including the original delivery costs will be refunded to you within 14 days.

Returning part of the order
We would like to receive the products concerned, well packed, together with the completed return form. You will have to pay the return costs yourself.
You will receive an e-mail as soon as we have received the products in good order. The amount of the returned products will be refunded into your account within 14 days. 

Return products must be undamaged and have the original packaging including the barcode sticker. Unfortunately, we cannot take back the products without a barcode sticker.